Refund Policy

Last updated: 14 March 2025

Introduction

Welcome to Pikkies & Mila (“we,” “our,” or “us”). This Refund Policy outlines our refund and return procedures for products purchased on our website pikkies.co.za (“Website”). By making a purchase from our Website, you agree to abide by the terms and conditions specified in this policy.

1. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

1.1 Timeframe

• Your request for a refund must be made within [number] days from the date of purchase.

1.2 Product Condition

• The product must be in its original condition and packaging.
• The product should not be used, altered, or damaged in any way.

2. Refund Process

To request a refund, please follow these steps:

2.1 Contact Us

• Contact our customer support team at refund@pikkies.co.za to initiate the refund process.
• Provide your order number and the reason for the refund request.

2.2 Return Authorization

• After evaluating your request, we will provide you with a return authorization if your request is approved.
• We will provide instructions on where to return the product.

2.3 Return the Product

• You are responsible for shipping the product back to us. We recommend using a trackable shipping method to ensure the product reaches us.
• You will be responsible for any shipping costs associated with the return.

2.4 Inspection and Approval

• Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria.
• If the product is approved for a refund, we will process the refund to the original payment method within [number] business days.

3. Non-Refundable Items

The following items are non-refundable:

3.1 Digital Products

• Any digital products, downloads, or software are non-refundable.

3.2 Custom or Personalized Products

• Products that are custom-made or personalized according to your specifications are non-refundable.

4. Contact Us

If you have any questions or concerns related to this Refund Policy, please contact us using the following information:

• • Company Name: Pikkie & Mila
  • Contact Number: +27 63 701 5837
  • Email: sales@pikkies.co.za